Legal Information.

About ENZOSE LTD.

ENZOSE LTD is a company registered in England and Wales, providing premium bathtub solutions through our online store.

Using our website.

Acceptance of Terms

By accessing and using the ENZOSE LTD website, you agree to comply with these terms. If you do not agree with these terms, please do not use our website.

Website Content

All website content including text, photographs, graphics, logos, designs, product descriptions, and other materials are owned by ENZOSE LTD unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use any website content without prior written permission from ENZOSE LTD.

Product Information

We aim to ensure that all product descriptions, dimensions, images, colours and specifications are accurate.

However, slight variations may occur due to manufacturing processes, natural material differences, lighting conditions, or screen settings.

These variations do not affect product quality, performance, or suitability.

Changes to Website Terms

ENZOSE LTD reserves the right to update these terms from time to time. Any changes will be published on this page.

Protecting your privacy.

ENZOSE LTD respects your privacy and is committed to protecting your personal information in accordance with UK data protection laws, including the UK GDPR.

Information We Collect

When you place an order, contact us, or use our website, we may collect:

• Full name
• Delivery address
• Billing information
• Email address
• Telephone number
• Order details
• Customer communications

How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Arrange courier services
• Respond to enquiries
• Provide customer support
• Meet legal obligations
• Improve our products and services

Legal Basis for Processing

We process your personal information because:

• It is necessary to fulfil our contract with customers
• We have legitimate business interests in operating and improving our services
• We must comply with legal and regulatory obligations

Payment Information

Payments are processed securely through approved third-party payment providers. ENZOSE LTD does not store complete payment card details.

Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Object to certain processing activities

For privacy enquiries, please contact: info@enzose.co.uk

A better digital experience.

What Are Cookies?

Cookies are small text files stored on your device when visiting a website. They help websites function correctly and improve user experience.

How We Use Cookies

ENZOSE LTD may use cookies for:

• Essential website functionality
• Website performance analysis
• Remembering user preferences
• Improving website experience

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

Purchasing from ENZOSE.

Contract Formation

When you place an order through our website, you are making an offer to purchase goods from ENZOSE LTD.

A legally binding contract is formed when ENZOSE LTD confirms acceptance of your order and begins processing your order.

We reserve the right to refuse or cancel an order where necessary, including situations involving product availability, pricing errors, suspected fraudulent activity, or payment issues.

Pricing

All prices displayed on our website are shown in GBP (£). Where applicable, prices include VAT at the current UK rate.

ENZOSE LTD is currently not VAT registered.

Prices may change from time to time. The price charged will be the price displayed at the time your order is placed.

Price Errors

Although we take care to ensure all prices are accurate, errors may occasionally occur.

If we identify a pricing error after you have placed an order, we will contact you and provide the option to continue with the corrected price or cancel the order and receive a full refund.

Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• PayPal
• Bank Transfer
• Apple Pay
• Google Pay

Order Cancellation

Customers may cancel orders in accordance with UK consumer protection regulations. Please contact us as soon as possible if you wish to cancel an order.

Carefully delivered to you.

Delivery Area

ENZOSE LTD currently delivers within the United Kingdom only. International delivery is not currently available.

Delivery Timeframe

Estimated delivery time is:

5–10 working days

Delivery times are estimates and may vary due to courier availability, supplier delays, weather conditions, or circumstances outside our reasonable control.

Courier Services

Orders may be delivered using multiple courier providers depending on product size, location, availability, and delivery requirements.

Delivery Information Responsibility

Customers are responsible for providing accurate delivery information at checkout.

ENZOSE LTD cannot accept responsibility for delays caused by incorrect addresses, missing information, or failure to receive deliveries.

Risk and Ownership

Risk of loss or damage transfers to the customer once the goods have been delivered to the delivery address provided during checkout.

Customers should inspect products upon delivery and notify ENZOSE LTD of any damage within 48 hours.

Ownership of goods transfers to the customer once full payment has been received by ENZOSE LTD.

Force Majeure

ENZOSE LTD shall not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, including but not limited to:

• Natural events
• Transport disruption
• Supplier delays
• Material shortages
• Government restrictions
• Industrial action

Your satisfaction matters.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact ENZOSE LTD within 48 hours of delivery.

Please provide:

• Order details
• Description of the issue
• Clear photographs of the product and packaging

Consumer Rights Act 2015

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Goods must be:

• Of satisfactory quality
• Fit for purpose
• As described

If goods do not meet these requirements, you may have rights including repair, replacement, or refund depending on the circumstances.

14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, customers have the right to cancel an order within 14 days of receiving goods.

You do not need to provide a reason for cancellation.

Return Conditions

Returned products must be unused, in original condition, and include original packaging where applicable.

We reserve the right to reduce refunds where products have been handled beyond what is necessary to inspect them.

Return Shipping Costs

For unwanted returns, customers are responsible for return shipping costs.

Where goods are faulty, damaged, or incorrectly supplied, ENZOSE LTD will cover reasonable return costs.

Refund Processing

Approved refunds will be processed within 14 days using the original payment method.

Bank and payment provider processing times may vary.

Product specific protection.

Warranty terms vary depending on the product purchased.

Please refer to the individual product page for specific warranty information applicable to that item.

If you have any warranty questions, please contact: info@enzose.co.uk

We are here to help.

Resolving Complaints

ENZOSE LTD aims to provide high-quality products and customer service. If you are unhappy with any part of our service, please contact us so we can investigate and resolve the matter.

Please include:

• Your name and order details
• A description of your concern
• Any supporting photographs or documents

Contact Details

Email: info@enzose.co.uk

Telephone: +44 7495 706059

We aim to respond to complaints as quickly as possible and provide a fair resolution.

For professional customers.

ENZOSE LTD works with trade customers including builders, designers, contractors, and bathroom professionals.

Trade customers may be subject to different pricing, payment terms, delivery arrangements, or account conditions.

For trade enquiries, please contact: info@enzose.co.uk

Legal framework and protection.

These terms and any contract between you and ENZOSE LTD are governed by the laws of England and Wales.

Any disputes arising from these terms, website use, or purchases made from ENZOSE LTD shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these terms affects your statutory rights as a consumer.

Get in touch.

If you have any questions regarding orders, deliveries, returns, privacy, or these legal terms, please contact us.